Pricing
All service prices listed on our website and booking page are starting prices. Final pricing varies based on the experience, training, specialty and demand of your stylist, and may increase depending on the length, texture, density and current condition of your hair.
Color corrections, extension work and multi-session transformations are quoted individually after a consultation. Your stylist will confirm the full price with you before any service begins — you will never be surprised at the front desk.
Consultation
Your first consultation is complimentary. We use it to look at your hair in person, understand your goals, review your history, and give you an honest, accurate quote and timeline.
If you cancel your consultation with less than 24 hours' notice, or you miss your scheduled consultation (a "no-show"), a $50 fee will be charged for your next consultation and a valid credit card will be required to secure that appointment.
Appointments & Cancellations
Your stylist dedicates your appointment time exclusively to you. To ensure we can accommodate every client fairly, we ask for at least 48 hours' notice if you need to reschedule or cancel.
Cancellations made with less than 24 hours' notice, and missed appointments ("no-shows"), may be charged a fee of 50–100% of the scheduled service to the card on file. Repeated late cancellations may require prepayment for future bookings.
Please arrive on time. If you arrive more than 15 minutes late, we will make every effort to accommodate you; however, we may need to modify or reschedule your service so the guests after you are not delayed. A modified service is still charged at the price of the service performed.
Online Booking & Deposits
Online appointments are booked through Vagaro. A valid credit card is required to reserve your appointment, and for services requiring extensive chair time — color corrections, extensions, full transformations — a deposit may be required.
Deposits are applied toward the cost of your service. If you cancel with less than 24 hours' notice or do not show, the deposit is forfeited. For cancellations made with more than 24 hours' notice, your deposit is retained as account credit on your client profile. If you would prefer a refund instead, contact the front desk and we will gladly take care of it.
Service & Adjustments
We build long-term relationships with our clients, and we want you leaving happy. If for any reason you are not completely satisfied with your service, call us within 7 days of your original appointment and we will gladly schedule a complimentary adjustment with your original stylist.
Adjustments are booked exactly like regular appointments and are provided at no charge. Adjustments do not apply to color corrections, smoothing and keratin treatments, extension work, or changes of mind about an agreed-upon result. We do not offer refunds on services performed.
Product Returns
We stand behind everything we sell. Unused and unopened products may be returned or exchanged within 14 days of purchase, credited to your original form of payment.
If you have opened a product and it is not working for your hair, talk to us — in most cases we will exchange it for something better suited to you. New, unopened hair extensions may be returned for account credit only.
Gift Cards
Ivory Salon gift cards are redeemable toward all services and retail products at the salon. Gift cards never expire, cannot be redeemed for cash, and are not returnable. Lost or stolen gift cards can be replaced only if the original purchase can be verified in our system.
Referrals
Give $25, get $25. Refer a friend and they receive $25 toward their first service appointment. Once their appointment is complete, you receive a $25 account credit.
The credit applies when the person you refer is a new client who has not previously had an appointment at Ivory Salon, and completes their first service. Service promotions may not be combined, and referral credit does not apply to retail purchases, gift cards or gratuity.
In the Salon
For the safety and comfort of everyone in the salon, children under 12 must be supervised by an adult at all times and are not permitted in the service area unless they are receiving a service. Please limit additional guests during your appointment — our color area is intentionally quiet.
Please reschedule if you are feeling unwell; we will waive the late-cancellation fee in that case. Tell your stylist about allergies, sensitivities, scalp conditions, medications, pregnancy, or any at-home color or box dye before service begins — it directly affects how your hair will process.
Only service animals are permitted in the salon.
We are committed to providing care, kindness and hospitality to every client. We reserve the right to refuse service to anyone who is rude, disrespectful or hostile toward our team or other guests.
Photography & Social Media
We photograph and film work in the salon for our portfolio, social media and marketing. If you would prefer not to be photographed or filmed, simply tell us when you check in and we will keep you off camera — no explanation needed.
If you would like a photo of your finished hair removed after it has been posted, message us and we will take it down.
Payment
We accept cash, debit, Visa, Mastercard, American Express, Discover and major digital wallets. Gratuity is never expected but always appreciated, and can be added by card or left in cash.
A valid card on file is required for appointments subject to a cancellation policy. Your card details are stored and processed by our booking provider — Ivory Salon does not store full card numbers.
Questions about any of this? Ask us at the front desk or before you book — we would always rather explain it in advance.